by Tomás Freyer | Jan 10, 2023
Evolutionary Maintenance and Process Optimization.
Refactoring of the application developed to monitor the production process using software for generating previous models.
Location: United States
Client: Dassault Systèmes
Industry: Healthcare
Service: Dedicated Teams
Expertise: Software Development
Technologies: React and Java
Solution
Application of React technology. The client needed a more flexible technology, with more components and greater possibilities. The solution provided has attributes of portability and robustness.
Background
Dassault Systèmes is a French software corporation that provides innovation solutions based on science (mathematics, chemistry, biology, physics) which through software development has made it possible to break barriers and connect knowledge through multiple applications.
For more than 30 years they have led the global field in multidisciplinary solutions on multiple scales.
Challenges
Our extensive expertise in the required technologies provided the client with the technical support required to achieve the best results.
Business Objective
Optimization of the use of the database and improvement of its visual interface.
Results
In a state of on-going delivery times were met, customer satisfaction is constantly transmitted.
Background
Dassault Systèmes is a French software corporation providing solutions for science-based innovation (mathematics, chemistry, biology, physics…) that through software development has enabled to break down barriers and connect knowledge through multiple applications.
For more than 30 years they have been leading the global field in multidisciplinary solutions at multiple scales.
Challenges
Technology migration. The client relied on us, due to our extensive knowledge in the required technologies, to move from Java to React and get the best results as a consequence.
Business Objective
Optimization of the use of the database and improvement of its visual interface.
Results
In a state of on-going delivery times were met, customer satisfaction is constantly transmitted.
“The project is very attractive at the technical level, at the industry level, we were able to reach an agreement with the client and they were very satisfied, we gained their trust through proactivity and the proposals we brought them.“
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by Tomás Freyer | Jan 9, 2023
Testing of the “High Frequency Claims” application aimed at improving the quality of services of the insurer’s main lines of business.
Location: Argentina
Client: ACE Insurance
Industry: Insurance
Service: Dedicated Teams
Expertise: Software Development
Technologies: Testing & QA
Solution
A Testing & QA team was formed that could work remotely with other technology teams from Grupo ACE, which would be based in different countries, such as India and the United States. This team had to be seamlessly integrated and operate autonomously, thus ensuring compliance with the company goals.
In the planning and preparation stages, the methodologies and practices to be carried out were determined, i.e: functional, integration, regression and usability testing; guided by the high quality standards of our Testing team.
Background
Grupo ACE is one of the world’s largest insurance providers, with a presence in the main economies in Latin America and operating in Argentina since the 1990s, offering a series of services related to Life and Protection of Payments, Accidents and Health, Electronic Equipment, among others.
Since the quality of the service is one of the main pillars of the company, we needed to ensure the correct operation of certain digital channels so that the requests and suggestions of its clients could be processed correctly.
Challenges
The insurer has an application called “High-Frequency Claims”, where it manages the main claims from its clients. As the name implies, these claims, complaints, and suggestions are the most important and frequent and need to be addressed as quickly as possible by the company, thus offering the best possible service to its clients.
Grupo ACE needed to ensure the quality of the platform so that all complaints and requests from its users could be entered correctly and processed promptly by its customer service team.
Business Objective
The company sought to improve its customer service quality by identifying all possible failures in its High Frequency Claims platform, as well as its ability to efficiently process all requests.
Grupo ACE needed to validate the quality of its application through a Testing & QA strategy, understanding what aspects to optimize in order to increase end user satisfaction.
Results
Once the project was completed, a detailed report was made on all incidents and optimizations, ranging from the usability of the application, its functional and non-functional aspects, allowing Grupo ACE to make all the necessary adjustments and optimizations on its platform.
Background
Grupo ACE is one of the world’s largest insurance providers, with a presence in the main economies in Latin America and operating in Argentina since the 1990s, offering a series of services related to Life and Protection of Payments, Accidents and Health, Electronic Equipment, among others.
Since the quality of the service is one of the main pillars of the company, we needed to ensure the correct operation of certain digital channels so that the requests and suggestions of its clients could be processed correctly.
Challenges
The insurer has an application called “High-Frequency Claims”, where it manages the main claims from its clients. As the name implies, these claims, complaints, and suggestions are the most important and frequent and need to be addressed as quickly as possible by the company, thus offering the best possible service to its clients.
Grupo ACE needed to ensure the quality of the platform so that all complaints and requests from its users could be entered correctly and processed promptly by its customer service team.
Business Objective
The company sought to improve its customer service quality by identifying all possible failures in its High Frequency Claims platform, as well as its ability to efficiently process all requests.
Grupo ACE needed to validate the quality of its application through a Testing & QA strategy, understanding what aspects to optimize in order to increase end user satisfaction.
Results
Una vez finalizado el proyecto, se realizó un detallado informe sobre todas las incidencias y optimizaciones de diversa índole, que van desde la Usabilidad del aplicativo, como aspectos funcionales y no funcionales, permitiéndole a Grupo ACE realizar todos los ajustes y optimizaciones necesarios en su plataforma.
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by Tomás Freyer | Jan 9, 2023
Development of the Mobile Hub application, which allows policyholders to carry out a series of procedures and transactions, without having to go to a commercial office.
Location: Argentina
Client: La Caja Seguros
Industry: Insurance
Service: Dedicated Teams
Expertise: Software Development
Technologies: Ionic4
Solution
The Mobile Hub app was developed from scratch to replace the existing app. From the new application, a policyholder can: consult his/her policies, get current circulation permits, report claims, check the status of procedures and reported claims, make payments and contact operators through chat.
For potential customers, it is possible to quote different insurance policies such as home and vehicle, check nearby branches, etc.
Background
Founded in April 1915, La Caja Seguros is one of the country’s main insurers, with a market share of around 6%.
Challenges
La Caja Seguros needed to catch up with the new habits of consumers, who prefer to carry out most of their transactions and requests for information through digital platforms, saving time by not having to go to a branch. At the same time, it needed to increase the accessibility of documents related to consumer insurance policies.
Business Objective
Increase consumer satisfaction levels by offering an application that allows them to complete all transactions and procedures related to their policies without having to go to a commercial office.
Results
Customers were able to access a completely new, easy-to-use and intuitive application with many more features available than the previous app.
The application was developed with its own framework using already developed components, allowing the addition of new functionalities with less effort and reusing components, also ensuring the homogeneity of the screens and ensuring the usability of the application.
Background
Founded in April 1915, La Caja Seguros is one of the country’s main insurers, with a market share of around 6%.
Challenges
La Caja Seguros needed to catch up with the new habits of consumers, who prefer to carry out most of their transactions and requests for information through digital platforms, saving time by not having to go to a branch. At the same time, it needed to increase the accessibility of documents related to consumer insurance policies.
Business Objective
Increase consumer satisfaction levels by offering an application that allows them to complete all transactions and procedures related to their policies without having to go to a commercial office.
Results
Customers were able to access a completely new, easy-to-use and intuitive application with many more features available than the previous app.
The application was developed with its own framework using already developed components, allowing the addition of new functionalities with less effort and reusing components, also ensuring the homogeneity of the screens and ensuring the usability of the application.
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by Tomás Freyer | Jan 9, 2023
Formation of a specialist support and maintenance team for the construction, conditioning and commissioning of bank branches.
Location: Argentina
Client: Industrial Commercial Bank of China
Industry: Banks & Financial Services
Service: Dedicated Teams
Expertise: Software Development
Technologies: IT Continuity
Solution
A tailored team of up to 10 on-site experts, who had to have extensive knowledge in the installation and configuration of the bank’s entire technological infrastructure, as well as its platforms and applications, thus ensuring that these branches met all applicable quality standards.
Background
The Industrial Commercial Bank of China (ICBC) is one of the most profitable and stable financial institutions worldwide, with over 400,000 employees and a presence on all continents; it arrived in Argentina in 2011 with the purchase of Standard Bank.
Since then, it has managed to consolidate its presence within the country, becoming one of the 10 largest banks in Argentina, as a result of its constant expansion policy, which has led to a need for a technological partner capable of keeping up with its growth rate.
Challenges
Although Argentina has a significant preference for digital solutions, many users still have the habit of attending physical branches to carry out highly sensitive procedures, with bank branches being a central point in the institution’s policy for gaining presence in the country.
These branches had to meet all the necessary requirements at the technological and infrastructure levels for correct operation, as well as the parameters set out by the industry and the parent company.
Business Objectives
ICBC needed its branches to be operational in less than three months, this was order to meet the growing demand from customers, also seeking to improve the quality of service and personalized attention.
Due to this, he needed a flexible, autonomous and agile partner, who was able to take the entire process of setting up branches, from their planning to the opening of the branches.
Results
Thanks to the autonomy and agility of the team, we achieved compliance with all the goals set by ICBC, reaching the proposed deadlines, as well as the safety and quality parameters indicated by both the Argentine banking industry and the bank itself.
At the same time, the clients of this entity expressed an increase in satisfaction thanks to having a closer branch with shorter support times when carrying out procedures and requests that cannot be made online.
Background
The Industrial Commercial Bank of China (ICBC) is one of the most profitable and stable financial institutions worldwide, with over 400,000 employees and a presence on all continents; it arrived in Argentina in 2011 with the purchase of Standard Bank.
Since then, it has managed to consolidate its presence within the country, becoming one of the 10 largest banks in Argentina, as a result of its constant expansion policy, which has led to a need for a technological partner capable of keeping up with its growth rate.
Challenges
Although Argentina has a significant preference for digital solutions, many users still have the habit of attending physical branches to carry out highly sensitive procedures, with bank branches being a central point in the institution’s policy for gaining presence in the country.
These branches had to meet all the necessary requirements at the technological and infrastructure levels for correct operation, as well as the parameters set out by the industry and the parent company.
Business Objectives
ICBC needed its branches to be operational in less than three months, this was order to meet the growing demand from customers, also seeking to improve the quality of service and personalized attention.
Due to this, he needed a flexible, autonomous and agile partner, who was able to take the entire process of setting up branches, from their planning to the opening of the branches.
Results
Thanks to the autonomy and agility of the team, we achieved compliance with all the goals set by ICBC, reaching the proposed deadlines, as well as the safety and quality parameters indicated by both the Argentine banking industry and the bank itself.
At the same time, the clients of this entity expressed an increase in satisfaction thanks to having a closer branch with shorter support times when carrying out procedures and requests that cannot be made online.
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by Tomás Freyer | Jan 9, 2023
Development and customization of several functionalities to the company’s Intranet Portal, providing more efficient and secure tools to the organization.
Location: Argentina
Client: BanCoppel
Industry: Banca y Servicios Financieros
Service: Turnkey Projects
Expertise: Software Development
Technologies: Liferay
Solution
After conducting a survey of the company’s digital platforms, as well as validating the client’s general requirements, we decided to develop a portal in Liferay including a series of functionalities such as: viewing PDF documents, links to banking applications based to certain user profiles, the inclusion of biometric security (fingerprint) to access qualified information, preparation and configuration of workflows, advanced document searches, etc.
With these improvements, the company would be able to increase each worker’s hourly productivity, thus improving efficiency and overall production capacity, which would result in a better customer service.
Background
For over 50 years, Coppel has offered products and services to segments of the population with limited resources in order to improve their quality of life; The company is characterized by a corporate culture of awareness and social interest.
Among the companies that make up this corporation, we find BanCoppel, a financial institution with the same focus and target segments, managing to break through and consolidate itself in the Mexican market.
Challenges
BanCoppel’s efforts are focused on expanding the financial system to include a significant segment of the population currently outside the banking circuit; as this is a large sector, many efforts have been made to develop a powerful infrastructure and technological solutions capable of supporting this number of customers.
Among the benefits of having first-line solutions, the company can be more productive by having efficient tools and automated processes, thus improving customer experience and quality.
Business Objectives
BanCoppel has a significant number of tools for viewing and managing documentation throughout the organization and the 950 branches that comprise it, collecting information from employees and the bank.
The company needed to make a series of improvements to these tools and platforms, not only increasing security and reliability, but also reengineering processes to make general management faster.
Results
Once the new improvements and functionalities were included, the bank experienced an increase in its employees’ satisfaction, providing them with more management tools with greater efficiency and freedom, as well as a more accurate and streamlined process. On the other hand, the organization increased its production capacity, as well as its security standards, which improved its position in relation to its external client.
Background
For over 50 years, Coppel has offered products and services to segments of the population with limited resources in order to improve their quality of life; The company is characterized by a corporate culture of awareness and social interest.
Among the companies that make up this corporation, we find BanCoppel, a financial institution with the same focus and target segments, managing to break through and consolidate itself in the Mexican market.
Challenges
BanCoppel’s efforts are focused on expanding the financial system to include a significant segment of the population currently outside the banking circuit; as this is a large sector, many efforts have been made to develop a powerful infrastructure and technological solutions capable of supporting this number of customers.
Among the benefits of having first-line solutions, the company can be more productive by having efficient tools and automated processes, thus improving customer experience and quality.
Business Objectives
BanCoppel has a significant number of tools for viewing and managing documentation throughout the organization and the 950 branches that comprise it, collecting information from employees and the bank.
The company needed to make a series of improvements to these tools and platforms, not only increasing security and reliability, but also reengineering processes to make general management faster.
Results
Once the new improvements and functionalities were included, the bank experienced an increase in its employees’ satisfaction, providing them with more management tools with greater efficiency and freedom, as well as a more accurate and streamlined process. On the other hand, the organization increased its production capacity, as well as its security standards, which improved its position in relation to its external client.
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