Regardless of industry or size, the businesses that operate globally today rely on commercial application systems to stimulate production chains, manage markets, maintain connections with partners and customers, and drive operations in the short and medium-term.
Therefore, many companies need to outsource application management, but they have no idea how much they need it, or how soon they should have it. If you consider that your company may require this process and need more information, in the next section we will tell you how to determine it and how to carry it out successfully.
Determine the scope and need of your company
We often find companies where their comparative advantage and focus of their business rely heavily on technology, but not only in-house for a single department, but also for processes that support the entire company.
Therefore, it turns out to be more efficient and even profitable to opt for Outsourced Application Management. To determine if this is one of the needs of your company, answer the following basic questions:
Do we have identified which technological activities and processes will be of great support to manage my business more efficiently? Do we have difficulty finding, hiring, and retaining technology-savvy professionals? Do we have sufficient command of technological platforms and applications by ourselves? Can we keep them updated without a problem? Do we want to manage a trained in-house team to face all the challenges that the company’s technological management requires?
By answering these questions, you will quickly and easily determine the needs of your company against AMO.
Types of outsorcing and their strategies
In this sense, the provider will be in charge of comprehensively managing all the activities related to the support, improvement, and optimization of the applications belonging to the company. This type of outsourcing should provide technological services, and in turn, provide ideas and recommendations to economize, improve and evolve applications, taking into account new business requirements. In addition, it will be responsible for implementing appropriate digital innovation initiatives and business continuity plans in the event of unexpected situations (such as the COVID-19 pandemic).
This type of OAM consists of entrusting the provider with only a very specific part of the management of the company’s applications. Their responsibility may be related to troubleshooting or updating and improving resources, or they may also encompass a group of objectives such as monitoring, management, troubleshooting, and application maintenance. This type of outsourcing is recommended for those areas that are more complex than individual tasks but do not interfere with any more complete process.
Some tips to get the right partner for your project
To choose the right partner for your company, the first thing we must take into account will be some fundamental details of its preparation and technological mastery. For example:
- Must possess sufficient technical knowledge of various technologies and be able to provide feasible solutions.
- You must have experience in agile service delivery methodologies that allows you to understand which is the most efficient way in which you can divide a project into several phases.
- The partner must be scalable, that is, there must be the possibility of adding more members to the team if necessary to meet the times of a project.
- The cost-benefit ratio is another important point for outsourcing. The number of hours to allocate and the seniority of the team are some of the elements that should be examined calmly before closing a contract.
- Consider looking for a partner that can align in terms of time zone, this way communication will be much more fluid.
Once we have found the professional who adapts to all our needs, it is time to create a favorable work dynamic whose organization is key to achieving the proposed objectives in the expected time. Some of the actions that as a company you should take into account are the following:
Define your expectations with this process
It is important that the partner knows exactly what is expected of their work and why they were selected, this will help to lay the foundations for a good business relationship, as well as a better performance of the project. From this, the service measurement indicators can be identified.
Provide your partner with all the necessary knowledge about the industry
A checklist of the activities or processes required is not the best option, it is necessary for your partner to internalize the needs of the business, what are the final customers and what do they need, what are the expectations of the industry, among others. Involve this professional as part of the work team, as another member of the company, and it is very likely that you will get better results. In Huenei, the first phase of the AMO service execution is the training and knowledge transfer of those who are currently responsible for the applications.
Don’t forget to measure and compare
To understand what you can improve and how the overall performance of your project has been, it is important to keep the correct and updated metrics. In this way it will be possible to implement the corrections that the area requires instead of having setbacks or continuing with inefficient strategies. At Huenei we issue monthly metrics to our clients to measure the quality of the service (some graph can be included).
Define your company’s strategy
It is extremely important that your partner understands the path they must follow, what are the phases and objectives to be met in the short, medium and long term without needing to come to a standstill and ask “now what next?”. The annual planning of the service allows us to have a roadmap to assign the requirements of the business needs backlog.
Determine clear delivery dates
Maintaining an updated roadmap that indicates which processes or platforms will be outsourced and in what time, will be decisive in obtaining the expected results and without delays. This allows your partner to identify the demand for resources.
Never stop asking yourself “how can we improve”
Continual improvement is undoubtedly the key to successful work when it comes to outsourcing. Keep the entire team motivated and informed about every relevant aspect of the business and always ask how they can continue to add value to the work they do.
We are in an increasingly competitive world, so it is important that companies can implement more efficient systems to meet the needs of their customers and continue to improve within the industry.
In this sense, spending time and money optimizing your own resources and systems with the help of technology experts, as outsourcing is, is undoubtedly one of the smartest and most profitable ways to grow your business.
The technology of the new era is designed to reduce costs, increase productivity and provide clearer management of the processes and practices carried out by the company. It is proven that a robot works faster offering better results.
Because everything needs to be auditable and measurable, human intervention has lagged behind, being overtaken by RPA (Robotic Process Automation), a game-changer capable of saving time and money by performing tasks. repetitive manuals much more efficiently.
What is RPA and what is it for?
Robotic process automation is the mechanism that enables us to program software, making it possible for a machine to imitate and complete many human tasks in digital systems in order to operate any business procedure.
In the same way that a human would, these “robots” manage the user interface of a computer system to compile data and manipulate applications, they also perform interpretations, execute responses, and are capable of interacting with other systems in order to perform a great variety of repetitive tasks.
The use of software robots such as these represent savings and increased efficiency for any company since the machines do not require rest, they do not make mistakes, they are not distracting and they are less expensive than a human employee.
Integrating RPA represents an important difference if we take into account traditional IT integration mechanisms, which have always been based on Application Programming Interfaces (APIs), a form of interaction between machines supported by data layers that operate in an underlying architectural layer of the UI. Instead of being “trained” through instructional development based on multiple codes, APIs are configured or programmed through demonstration steps.
RPA instead can be “trained” more effectively, demonstrating that software robots are virtual workers who can quickly learn from a business user. However, there are some other substantial differences that we will examine below:
RPA Vs traditional automation
- Implementation: RPA is focused on a simple, learn-and-repeat form of automation that has a faster response time than traditional automation. The best part is that RPA does not require complicated programming or test execution.
- Target customer: RPA is perfect for technology-oriented SMEs, where they can train robots on how to handle traditional automation projects when they need developers as well as a significant input in information technology.
- Personalization: Unlike traditional automation, RPA can be customized according to the needs of each user and can be applied to both personal and business applications. A good example of personalization would be a bot that extracts information, responds to emails, and even responds to chats on social networks associated with the company.
Main benefits of RPA
- Economical workforce: In the past, automating did not reduce jobs, however, this scenario may change with the latest report from RPA providers where they estimate savings of 30% to 60% for companies. This translates to savings in hiring, retention and settlement costs.
- Optimized resources: with RPA, slow dynamics are left behind and subject to possible errors, such as employees who manually enter forms in different systems or manually copy data between systems, delaying the efficiency of the service provided by a company. Software robots can be trained in a short time to provide the highest performance.
- Total focus: allows employees to focus on enriching activities for their position and for the company, resulting in a significant improvement in the service it offers, as well as stimulating their ability to innovate and solve problems in other areas.
- Optimizes regulatory compliance and data analysis: Any process carried out by the RPA promises to be highly thorough so it can be audited without a hitch. Virtually all manual errors are eliminated resulting in higher quality data allowing for more reliable analysis. Perhaps the most plausible feature is that software robots interact with legacy or older systems, finding data that was previously difficult to extract.
Some cons of using RPA
Since most companies do not have defined and organized processes, it can be cumbersome to switch to RPA. Many companies choose to automate this to compensate, but they automate the wrong areas or get confused by reverse-engineering the intent.
RPAs are great at carrying out predictable, repetitive, and rule-based processes, they are not good when faced with variability. Some weaknesses in RPA arise when compared to decision-making typical of human thought.
When the human works in a repetitive but variable work, they usually apply a level of lucidity at work that can generate calls for attention, questioning, questions to others and necessary doubts when something in the dynamics they carry out seems abnormal or out of place. However, although this characteristic can be modeled in RPA, it is truly difficult to achieve, so the variability is not as positive for this type of robot.
Also, RPA does not react well to changes, not even small changes. If a dependent system changes, the processes manipulated by RPA may not be assimilated with the ease that the human being assimilates the changes and improvises without realizing it.
RPA has a great ability to eliminate repetitive manual processes that consume too much time, increasing productivity in other areas, such as in the daily work of an accountant. Robotic process automation improves the efficiency with which accurate data is delivered, as well as providing real-time access to financial data and various types of reporting and analysis.
Automating using RPA helps to better manage the work carried out by the work team, guaranteeing greater freedom to cover other areas that require the workforce or the human spirit.
The quality of products or services is now one of the primary requirements that any company must meet. In such a competitive market it is not enough just to produce and distribute mass products or services, the amount of sales depends on the acceptance by the customer, and this is in turn completely depends on the proposed quality.
But when we talk about software development, the concept of “quality” becomes a bit complex, this is because it cannot be compared to the quality of a traditional product since it has its own measurements and unique ways of determining its value.
While quality is the ability of a product or service to meet the needs of a user when it comes to software development the concept should be analyzed from a qualitative point of view.
At this point, there are at least two types of quality that can be evaluated: the design quality which refers to the distinctive features that designers specify for an item, and the quality of concordance, which focuses on how the specifications are performed during manufacturing. The quality of concordance will be high when the implementation is guided by the design and this results in a system that offers the best performance.
The quality of software refers to those characteristics that are characteristic of said program and that are seeking to control and ensure. Although unlike traditional products, the software does not degrade over time but does need to be updated. A product such as software may present errors or incidents, so it remains in constant development.
It is worth clarifying that a software is never certified, what receives a quality certificate are the procedures used for its development. Each of these procedures must be correct and follow standardization parameters such as ISO 9000, CMMI, Moprosoft, among others.
What is the ISO 9000 standard?
The ISO 9000 standard is one of the most recognized in the medium, it gives an account of a system that guarantees quality from a generic perspective, so it can be applied to any company regardless of the services or products it offers.
ISO 9000 has a certifier or auditor that evaluates internal processes to determine whether it complies fully with the regulations or not. If the results are positive, the certification that must be renewed from time to time is delivered through annual interviews where it is guaranteed that the quality match is maintained in accordance with this standard.
The measurement is used to assign numbers to real attributes, it can also be done by means of symbols, for this, it only requires a measurement model that includes an existing set of standards. When it comes to software development, a measure represents a quantitative indicator that can be derived from the extent, size, capacity, quantity, or size of some attribute of the software or its production process.
The measurement is nothing more than the result of the collection of one or more data. Based on this, the software metric relates these individual measures and manages to develop metrics that result in various indicators.
Indicator means a metric or a combination of them that provide information about the procedures for software development. The indicators provide data that allows software engineers to adjust the process or product so that it improves its quality.
It is clearly necessary to measure and control the complexity in software development, in order to have the ease of developing measurements of different internal attributes of the software. However, before generating and using certain software metrics it is important to ensure that they are capable of assisting in the evaluation of analysis and design models. They must also provide an indication of the complexity of the source code and procedural designs, and, finally, they should make the design of tests easier with better results.
Types of measures:
- Number of errors during a certain time.
- Incidents in the coding or design of a system, which causes the software to fail or not work properly.
- Size of a computer product (lines of code).
- Melting point metric (IBM): combines features it offers.
- Cost and effort analysis: COCOMO (Constructive Cost Model).
Software measurement utility:
- ISO 9126 Standard: is responsible for measuring the quality of software by decomposing attributes or qualities, so as not to have margins of error or interpretation.
- Functionality quality.
- Quality of responsiveness to external errors.
- Security grade attribute. It is not possible for quality to exist without a high degree of safety. It is the end-user who will indicate which attributes are the most important with regard to security.
What types of tests are performed to improve the quality of software?
The developers are almost exclusively responsible for unit tests, their importance is that without them, bugs or errors multiply without control. That is why this type of test is considered the main barrier against bugs in a system, in addition, they are also the basis of the Hyperlink Test. Among its advantages are its ability to expedite the process of changing parts of the code and reporting bugs more quickly, which greatly helps new developers who have just joined a project.
Some people argue that perfect design or good planning can fix many more errors and bugs than unit tests, however, this is not entirely true. Even if a software has the most advanced design, it cannot be guaranteed that it works without problems without the help of these tests or much more advanced tests.
In order to verify that the system is really working, it is necessary to use integration test. This type of test is responsible for joining the parts of the system and determining if they fit without incident. Together with the functional tests, they form the basis for behavior driven development. One of its main features is that they do not take into account fundamental elements such as the database, network requests or accesses, therefore they are not sufficient by themselves to check if the software behaves correctly.
The advantages of the integration tests are that they make the system reliable, being able to rely even on the parts protected by other tests because they will have the expected behavior when called by other elements. In addition, these tests serve as protection for developer teams so that the code of other elements does not cause unpleasant surprises.
The Gherkin language used in this type of tests allows to obtain a more complete documentation on how the system works, in this way it is possible to find more quickly and easily what is covered by the tests and what is not.
The functional tests go beyond the integration tests and consist of checking the system as a user would. A good example of this is the automation of graphic interfaces. It should be noted that they are the slowest type of tests and the ones that require the most maintenance.
However, they can offer valuable benefits such as protecting against failed interfaces and reducing processes when performing manual tests. They are used above all to configure and execute them in all environments where the software is distributed.
Its importance is that without this test, developers would have to test all interfaces manually, which is not too efficient.
Learn more about our Software Development methodologies here.
Continuous technological innovation has greatly increased the demand for IT professionals who have a high specialization in certain technologies, adding in turn the ability to adapt and learn quickly the particularities of each company and industry, so many recruitment departments are They focus on finding those talents with broad technological expertise, giving full priority to their ability to solve problems, decision making, knowledge input, etc.
However, it is common to find that employees do not integrate adequately to projects or work teams since, although they have the necessary technical knowledge and work skills, there may be notable differences in business culture that may limit possibilities of offering high performance.
For this reason, at Huenei IT Services we give you the importance of recruiting and selecting methodologies and tools that allow you to know job skills, hard and soft skills, as well as aspirations and other personal aspects that allow you to find the indicated profile.
Customer Needs Analysis
With the specifications of the client and his project, it is possible to identify a quality profile and organize job applications. In this way, dedicated teams are tailored and tailored to the needs, establishing a direct, efficient and timely communication channel.
This, with the objective of understanding and attending perfectly to the requirements, preferences and needs of the clients. The multidisciplinary team with extensive experience are the channels that allow measuring the scope of the development in question.
Understanding the corporate culture
Each company, project and development teams have their own guidelines and processes, which is directly linked to the industry and the services they offer.
Companies in sectors with a greater willingness to innovate generally require entrepreneurial, dynamic and creative talent. Unlike the more traditional companies that request more focused profiles and that meet the objectives.
Determining a profile for a company or a project facilitates the incorporation process, as well as the use of skills in new talents. In this way, by establishing the personal aspects of a profile, it will be possible to determine if an applicant is the one for the vacancy, aligning their personal, work and professional interests.
After understanding the scope of the project, the profiles involved and the corporate culture of the company, it is possible to develop a correct profile by dividing its competencies into soft and hard:
- Competences or hard skills: it is based on work antecedents, previous experience, knowledge of technologies applied daily, problem solving and the discernment that the person may have when faced with a certain situation.
- Soft skills or abilities: it is the ability to relate, the sense of commitment, values and work ethic, aspirations, personal goals and client connection, not only with the Huenei culture but with the needs of the client and his project.
Having the skills and abilities of a candidate well determined is the key aspect of good recruitment. The most reliable source for this is the computer technicians, who previously investigate to handle the important aspects of the knowledge required by the vacancy offered.
Search for candidates and interview with the client
During this stage filters can be applied according to previous experience in other projects, such as turnkey projects, facilitating decision making and hiring IT staff. Likewise, it separates the competences to the most qualified profiles for the project requested by the client.
Once the applicants or candidates have been recruited, they proceed to the interview with the client or the person in charge of the project, making clear the conditions and requirements that they need to contrast the capabilities, measure the degree of success achieved with each profile and improve The quality of dedicated teams.
Profile tests and their development
At this point, it is necessary to perform technical tests that determine knowledge in the programming languages and the technologies involved daily. Likewise, by means of psychotechnical tests it is possible to determine if the profile is associated with the company.
During the recruitment process, it will not only be necessary to find candidates with high-level profiles, but to use software development to generate in the talents, true fidelity and will with the business project.
Conclusion: talent acquisition for good results
In Huenei we understand that the profile indicated for a project is a mixture of hard and soft skills, creating a good set of dedicated teams. The person must be aligned with both the client, their requirements and needs.
Experience has allowed us to determine that happy employees are productive employees and that implementing good software development or mobile development is the key to consolidating a project and obtaining great performance in dedicated teams.
With the constant technological advances, many companies find their technology departments saturated with the amount of work and demand required, both for internal and external customers. To fulfill these projects in the indicated delivery time and respecting the allocated resources, many tech leaders often opt for Dedicated Teams, offered in a variety of formats, either Onshore, Offshore or, as in our case: Nearshore.
One of the main benefits of Dedicated Teams is the saving of time, money and effort; coupled with the fact that technology leaders do not necessarily have to dispense with the management of the entire process or department, since those profiles required for the complete development of the project, they are easily added to demand. Finally, we add the fact that the company saves the expenses of hiring and/or retaining of highly qualified profiles.
Based on this, let’s look at four recommendations for optimal management of Dedicated Teams:
Step 1 – Analysis of the initial need
The process begins with a meeting between the customer’s technical team and our Product and Application Development Leader. This will achieve a complete understanding of the scope, cost, profiles needed and technologies involved in the project.
This vital phase is based on clear communication and a lot of detail orientation, since it is the starting point of the project
Step 2 – Definition of the Staff Augmentation strategy
Once the main aspects of the project have been thoroughly studied, as well as the scope, costs and expectations; Both companies conduct an in-depth analysis of the customer service process and its product development requirements. If you need to include a more detailed and specific profile, our IT Recruitment Team reviews our talent group to find the most suitable candidates and include them in the project in the selected time frame. It should be noted that the client, at all times, is being informed about how progress is being made in the team formation process.
Step 3 – Dedicated Team training
With a generalized understanding of the present and future needs of the company, our technical team and that of the client advance in the formation of the final team, taking into account that each has specific responsibilities and functions with a view to the correct execution of the project.
To be part of our team, each developer must possess considerable technical knowledge, demonstrate practical skills, certifications in certain methodologies (if required) and good interpersonal relationships between their peers and with the client. It should be noted that, depending on the complexity of each project and providing for any eventuality or additional need, more members can be added to the team.
Step 4 – Follow-up process
Once the development process has begun and the profiles are fully integrated with the customer’s technical team; Our project leaders determine follow-up programs that consist of closed meetings with collaborators to evaluate how the project unfolds, seeking to hear and correct them.
Secondly, private follow-up sessions are carried out with the client, here it is sought to validate if the resources have been integrated correctly and if any optimization should be performed.
After more than 25 years of experience and having worked for more than 100 clients from multiple industries, we have managed to establish important quality parameters to determine if a profile is suitable for a given project, as well as to perform the necessary optimizations in each phase of the same.
Currently, given the speed of changes that occur in the software development industry, companies find it difficult to keep constantly updating both tools and methodologies that allow them to efficiently carry out the application of development processes.
Likewise, the shortage of specialized talent makes the task of assembling professional teams that can carry out development projects are increasingly difficult and expensive.
Model of dedicated equipment
The outsourcing model of software development through dedicated teams can provide an efficient and reliable solution when carrying out projects of new software construction, the maintenance or modernization of existing applications, or the development of an MVP.
Depending on the needs of the client, the company providing development services assembles a team of professionals that usually includes a project manager or scrum master, business analysts, architects, developers, quality control engineers and UI/UX designers, among other profiles.
All of them will be dedicated exclusively during the duration of the service to carry out the client’s project or projects and effectively contributing with their technical and methodological know-how.
Agile methodologies provide a methodological framework for dedicated teams and allow them to self-manage themselves to meet in a timely manner the necessary activities to achieve the success of the projects, in line with the client’s expectations.
In addition, this approach makes it possible to reduce margins of error and risks thanks to its gradual work logic, allows to gain flexibility, facilitates continuous improvement and encourages collaborative working.
Nevertheless, and beyond the chosen form of work for this kind of projects to be successful, there are two factors that are paramount and require special attention: communication and coordination between the client and his provider; as well as, within the team.
Today there is a large number of applications aimed at supporting these tasks, facilitating and ensuring the planned and quality service. The recommendation is not to underestimate these aspects and rely on the best available tools.
Who does this model fit?
- Companies whose core is not software development and prefer to focus on their main activity.
- Companies that have their own development teams, but need a specialist partner to help them when business demands exceed their capacity.
- Startups that require a good time to market, and find in local or offshore teams, an efficient alternative for the construction of their product.
- Companies that require a team with specific knowledge, the management of a new technology, a complex technological domain of having or keeping doors inside their organization.
Surely this model can serve many other organizations that do not exactly meet the characteristics of those described above. The important thing is, from the detailed above, to be able to induce applicability.
What are the benefits?
In fact, dedicated development teams help organizations grow their businesses from the application of new technologies, allow them to use their budgets efficiently and generating important reductions in the times of the projects, enabling them to reach the market before their competitors.
All this without the client having to resign the control and total follow-up of their objectives and the scope of the requirements of the projects.
With the passage of time, the teams begin to learn more and more about the dynamics and the client’s business, becoming a fundamental ally of their development strategy and achieving unbeatable productivity rates.