by Tomás Freyer | Jan 9, 2023
Application Management Outsourcing.
Application management outsourcing (AMO) including support and maintenance of pharmacovigilance application levels 1, 2 and 3 for drugs in Argentina and Chile, through ITIL methodology, in accordance with good practices (GxP) required by Viatris.
Location: Argentina, Chile, United States Of America
Client: Viatris
Industry: Healthcare
Service: Dedicated Teams
Expertise: Software Development
Technologies: Microsoft .NET 2.0 con ASP .NET y VB .NET Azure
Solution
A series of customizations of the framework of the ITIL methodology were carried out to comply with a series of good practices of the company, for this it was necessary to form a technical team that had experience in said methodology, managing to implement the service model.
Additionally, an Azure-based high availability infrastructure was implemented for Argentina and Chile, all this carefully supervised by an external consultant, who ensured that the processes and quality standards of the Pharmacovigilance program were met.
To ensure completeness and correctness of the information, anomaly detection parameters were configured that will be notified after processing the files.
Background
Viatris needed to put in place a pharmacovigilance program for a product that required this kind of monitoring in some of the markets where it was marketed.
For this, they needed a partner who had experience in the pharmaceutical industry, as well as in the management of medicines under a monitoring regime, who could implement and be in charge of the outsourcing of the application management.
Challenges
After acquiring the marketing and distribution of Clozapine, Viatris needed to maintain the operation of the pharmacovigilance application for the proper attention of consumers, so it needed to find a partner who had experience in the pharmaceutical industry, as well as in the management of medications under a follow-up regimen.
Business Objective
Maintain compliance with global regulations of the pharmacovigilance program for a particular product marketed by the laboratory, as well as in improving the current technological platform that allows such management.
For this, the hiring of an application management outsourcing (AMO) service that contemplates the maintenance and support of levels 1, 2 and 3, aligned with ITIL methodology, was determined.
Results
Outsourcing of the complete management of the drug-surveillance program in the countries required by the client, aligned with demanding industry standards, and metrics that guarantee the established service level agreement must be permanently controlled.
Background
Viatris needed to put in place a pharmacovigilance program for a product that required this kind of monitoring in some of the markets where it was marketed.
For this, they needed a partner who had experience in the pharmaceutical industry, as well as in the management of medicines under a monitoring regime, who could implement and be in charge of the outsourcing of the application management.
Challenges
After acquiring the marketing and distribution of Clozapine, Viatris needed to maintain the operation of the pharmacovigilance application for the proper attention of consumers, so it needed to find a partner who had experience in the pharmaceutical industry, as well as in the management of medications under a follow-up regimen.
Business Objective
Maintain compliance with global regulations of the pharmacovigilance program for a particular product marketed by the laboratory, as well as in improving the current technological platform that allows such management.
For this, the hiring of an application management outsourcing (AMO) service that contemplates the maintenance and support of levels 1, 2 and 3, aligned with ITIL methodology, was determined.
Results
Outsourcing of the complete management of the drug-surveillance program in the countries required by the client, aligned with demanding industry standards, and metrics that guarantee the established service level agreement must be permanently controlled.
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by Tomás Freyer | Jan 9, 2023
Voice Assistant Platform.
Development of a voice recognition product for the Spanish-speaking market.
Location: United States of America
Client: SoundHound
Industry: Information Technologies
Service: Dedicated Teams
Expertise: Software Development
Technologies: Java, Lua, C++, Python, PHP and GitLab
Solution
Development of the Spanish version of the main existing domains on the Houndify platform. For this, the queries that each domain can handle are analyzed, then these sentences are interpreted using the LUA programming language, translating them into all the commands available on the platform.
Subsequently, the platform generates a multiple response (visual, auditory and textual), whose texts are in English and translated into Spanish using the C ++ language. Additionally, libraries and tools are developed in Python, Bash and Perl languages.
Background
SoundHound is a company founded in 2005 that offers services related to voice and sound recognition for a variety of companies in different industries, from automotive to mass consumption.
Challenge
The client was looking for a reliable partner with whom to develop the Spanish version of all its voice and audio recognition service platforms. The partner had to adapt to SoundHound’s own platforms and developments, complying with the company’s high quality standards.
Business Objective
Develop the Spanish version of the main domains of the Houndify platform. Enter the Spanish-speaking markets at the right time and using the right resources. Offer this platform with the quality that clients demand in these markets.
Results
Integration of the Spanish version of domains to the Houndify platform so that it can perform the proper interpretation of text or voice queries from users, both for SoundHound and its clients. These queries must also produce an answer in Spanish.
Background
SoundHound is a company founded in 2005 that offers services related to voice and sound recognition for a variety of companies in different industries, from automotive to mass consumption.
Challenge
The client was looking for a reliable partner with whom to develop the Spanish version of all its voice and audio recognition service platforms. The partner had to adapt to SoundHound’s own platforms and developments, complying with the company’s high quality standards.
Business Objective
Develop the Spanish version of the main domains of the Houndify platform. Enter the Spanish-speaking markets at the right time and using the right resources. Offer this platform with the quality that clients demand in these markets.
Results
Integration of the Spanish version of domains to the Houndify platform so that it can perform the proper interpretation of text or voice queries from users, both for SoundHound and its clients. These queries must also produce an answer in Spanish.
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by Tomás Freyer | Jan 9, 2023
Unique People Database (UPD).
Development of the system for the management of the centralized database of the different clients and prospects of Grupo Sancor.
Location: Argentina
Client: Sancor Seguros
Industry: Insurance
Service: Dedicated Teams
Expertise: Software Development
Technologies: .Net, N Hibernate, SQL Server
Solution
Through the Scrum methodology, an iterative and exponential software development process was elaborated, dividing the project into three main parts.
Once the division was done, teams with knowledge in different technologies were formed, adjusting to the requirements of each development phase, with biweekly iterations to provide the greatest possible agility to the project.
Due to the importance of this project for the company, the team had to integrate and adapt quickly to the client’s regulations and work philosophy. Agility and flexibility were key points.
Background
Founded in 1945, Grupo Sancor leads the insurance market as the company with the highest turnover in the industry, achieving a 9.8% share.
It is also present in Uruguay, Paraguay, Brazil and Colombia, making it one of the most important insurance companies in the Southern Cone.
Challenges
Grupo Sancor has three business lines: Insurance for individuals and companies, LRI (labor risk insurance) and Prevención Salud (prepaid medicine).
Each has its own customer and prospect base. The company needed to unify all these records in a single centralized database to have greater visibility for future commercial and management initiatives.
Business Objective
Understanding that each business unit has its own value proposition, management and commercial structure, it was necessary to achieve an efficient coexistence between them, this implied understanding if a person was a client of any vertical of Grupo Sancor.
For this, it was necessary to eliminate the company’s silos, democratizing the information on transactions and services contracted by users. At the same time, this platform needed to be able to process large amounts of data for subsequent analysis.
Results
Integration of the different databases of the company’s various groups in the Unique People Database (UPD), thus increasing the visibility of the business over the customer base for different commercial initiatives.
Background
Founded in 1945, Grupo Sancor leads the insurance market as the company with the highest turnover in the industry, achieving a 9.8% share.
It is also present in Uruguay, Paraguay, Brazil and Colombia, making it one of the most important insurance companies in the Southern Cone.
Challenges
Grupo Sancor has three business lines: Insurance for individuals and companies, LRI (labor risk insurance) and Prevención Salud (prepaid medicine).
Each has its own customer and prospect base. The company needed to unify all these records in a single centralized database to have greater visibility for future commercial and management initiatives.
Business Objective
Understanding that each business unit has its own value proposition, management and commercial structure, it was necessary to achieve an efficient coexistence between them, this implied understanding if a person was a client of any vertical of Grupo Sancor.
For this, it was necessary to eliminate the company’s silos, democratizing the information on transactions and services contracted by users. At the same time, this platform needed to be able to process large amounts of data for subsequent analysis.
Results
Integration of the different databases of the company’s various groups in the Unique People Database (UPD), thus increasing the visibility of the business over the customer base for different commercial initiatives.
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by Tomás Freyer | Jan 9, 2023
Development of the Banco Supervielle mobile application, which would allow the bank to improve its position and offer its customers the best user experience.
Location: Argentina
Client: Banco Supervielle
Industry: Bank & Financial Services
Service: Turnkey Projects
Expertise: Software Development
Technologies: Phone-Gap
Solution
A turnkey project was carried out through the complete development cycle of the Supervielle Mobile application, starting with the initial conceptualization and analysis of the scope, continuing with the entire design and prototyping process of the application, guided by the best practices of UX/UI, facilitating the navigability of users.
Subsequently, the entire construction stage was completed using a multidisciplinary team and agile methodologies. Later, in the Testing & QA stage, all the necessary tests were performed to guarantee the security, functional and non-functional aspects of the application, ending with the launch and evolutionary corrective maintenance.
Background
Banco Supervielle is among the 10 largest private banks in Argentina. It has a long history in the Argentine financial system with 130 years of operating in the country, and a leading competitive position in certain attractive market segments.
Supervielle was challenged to keep up with the latest trends and preferences of its customers, thus improving the quality of service.
Challenges
The bank needed to launch to the market an agile, aesthetic and reliable platform that offered users a great experience, for this, it was necessary to use a single source code, thus favoring the maintenance and optimization of the platform.
In this way, the agility and quality of the service could be increased in the event of having to carry out maintenance and / or continuous improvement tasks.
Business Objective
As one of the main banks in the country, it needed to improve the experience and quality of service to a growing clientele in preference to digital media, so they needed to create a mobile application that was compatible with current operating systems (IOs, Android and Windows Phone), maintaining the same experience across channels.
In turn, this platform had to be powerful enough to process the large number of transactions and operations of all its customers, such as payments, loan applications, card payments, etc.
Results
Creation of a top application that successfully meet the highest standards, both in the banking sector and in the software development industry.
The Supervielle Mobile application allowed to substantially improve the quality of the service provided by the bank to end-users, allowing them to save time, money, and effort in having to go to a bank to carry out financial operations.
From the bank’s point of view, it not only strongly loyalty to its customers, but also obtained real-time information on how its users operate, allowing it to improve the service and include more features that generate more added value.
Background
Banco Supervielle is among the 10 largest private banks in Argentina. It has a long history in the Argentine financial system with 130 years of operating in the country, and a leading competitive position in certain attractive market segments.
Supervielle was challenged to keep up with the latest trends and preferences of its customers, thus improving the quality of service.
Challenges
The bank needed to launch to the market an agile, aesthetic and reliable platform that offered users a great experience, for this, it was necessary to use a single source code, thus favoring the maintenance and optimization of the platform.
In this way, the agility and quality of the service could be increased in the event of having to carry out maintenance and / or continuous improvement tasks.
Business Objective
As one of the main banks in the country, it needed to improve the experience and quality of service to a growing clientele in preference to digital media, so they needed to create a mobile application that was compatible with current operating systems (IOs, Android and Windows Phone), maintaining the same experience across channels.
In turn, this platform had to be powerful enough to process the large number of transactions and operations of all its customers, such as payments, loan applications, card payments, etc.
Results
Creation of a top application that successfully meet the highest standards, both in the banking sector and in the software development industry.
The Supervielle Mobile application allowed to substantially improve the quality of the service provided by the bank to end-users, allowing them to save time, money, and effort in having to go to a bank to carry out financial operations.
From the bank’s point of view, it not only strongly loyalty to its customers, but also obtained real-time information on how its users operate, allowing it to improve the service and include more features that generate more added value.
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by Huenei IT Services | May 14, 2021
Development of corporate Sharepoint Portal for the management and distribution of information among different business areas.
“We were able to create and standardize a Document Management process for projects. Our work involved three stages: Design and conceptualization, Customization and commissioning, and lastly, Training.”
Pablo Nucciteli – Software Project Manager
Location: Global
Client: ABB
Industry: Capital Goods
Service: Turnkey Projects
Expertise: Software Development
Technologies: Microsoft Sharepoint
Background
ABB is a global engineering company providing hardware and software solutions for different areas, such as electrification, robotics, automation, motion, etc.; it is among the most highly renowned companies in the industry with more than 140,000 employees in over 100 countries.
The company needed to optimize and accelerate production times; this goal was key to improving information and data sharing processes among its different departments.
Challenges
ABB is made up of a large number of highly specialized departments, all of which are deeply interconnected. The company needed to improve information management among its departments; a key element of this improvement was updating its management portal, which was becoming outdated.
Our challenge was to put together a platform capable of centralizing, sharing and protecting relevant information from production processes, as well as from the continuous requirements that the company handles on a daily basis.
Business objective
The company was seeking a product able to surpass its current management portal in every way, achieving effective document management within one or more business divisions, while ensuring security and privacy.
Together with ABB, we decided to implement a powerful collaborative work platform, improving communication among employees, as well as automating internal processes.
Based on ABB’s requirements, we developed a Sharepoint Portal with sites and subsites for the company’s different business areas as well as general information, product and process characteristics for each division and their corresponding Business Units and Applications Group.
This helped achieve improvements in terms of project management, reporting, documentation and requirement management.
Thanks to having centralized information, correctly configured and distributed among the company’s divisions and business areas, and protected under strict security standards, ABB was able to shorten production times by streamlining communication among its departments, which resulted in a general increase in productivity.
