Mobile Hub.
Development of the Mobile Hub application, which allows policyholders to carry out a series of procedures and transactions, without having to go to a commercial office.
Location: Argentina
Client: La Caja Seguros
Industry: Insurance
Service: Dedicated Teams
Expertise: Software Development
Technologies: Ionic4
Solution
The Mobile Hub app was developed from scratch to replace the existing app. From the new application, a policyholder can: consult his/her policies, get current circulation permits, report claims, check the status of procedures and reported claims, make payments and contact operators through chat.
For potential customers, it is possible to quote different insurance policies such as home and vehicle, check nearby branches, etc.
Background
Founded in April 1915, La Caja Seguros is one of the country’s main insurers, with a market share of around 6%.
Challenges
La Caja Seguros needed to catch up with the new habits of consumers, who prefer to carry out most of their transactions and requests for information through digital platforms, saving time by not having to go to a branch. At the same time, it needed to increase the accessibility of documents related to consumer insurance policies.
Business Objective
Increase consumer satisfaction levels by offering an application that allows them to complete all transactions and procedures related to their policies without having to go to a commercial office.
Results
Customers were able to access a completely new, easy-to-use and intuitive application with many more features available than the previous app.
The application was developed with its own framework using already developed components, allowing the addition of new functionalities with less effort and reusing components, also ensuring the homogeneity of the screens and ensuring the usability of the application.
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