For an organization to be competitive in the current context, it needs to be sustainable and able to anticipate paradigm shifts. Innovation and the development of solutions to exceed customer expectations must be leveraged with technologies, software and information systems that allow process optimization.
The business model of companies is currently affected by technological progress and only companies that take advantage of these developments manage to stand out from the competition. But first, we are going to understand what an information system is and how it collaborates with the operations of an organization.
What are Information Systems?
Surely you came here wanting to know what an information system really is, but first we have to understand two key concepts that make it up: Systems and Information Technology.
- A System is a set of elements that are related and work together pursuing a certain common objective. A system does not necessarily consist of technological elements. We could, for example, think of an organization as a system made up of people who fulfill different roles.
- Information Technology refers to all the products and software developments that are used to collect, transform, store, process, protect and retrieve data to turn it into useful information for decision-making. For this, you need both hardware and software elements, telecommunications networks and databases.
By combining these concepts we can reach an understanding of the Information Systems of organizations. We are talking about the joint work of people, systems and information technologies, whose objective is to take advantage of data and information to optimize the planning, management and control of activities.
An organization may have advanced information technology, products, and software developments, but if system components, such as people, are not properly integrated, then it may fail. Proper integration is key! That is why at Huenei we offer support in the implementation of our software developments, to ensure that our clients can take full advantage of them. Correctly designed, developed and implemented information systems can help reduce risks and uncertainties in the decision-making process and the execution of business processes in various areas. Let’s see some examples…
We’d like you to review some case studies of developments that we have carried out for some of our clients, so that you can see practical applications in different environments:
- Management Portal (ABB);
- Falabella Mobile (Falabella);
- Material Request (YPF);
- Liferay Intranet Portal (BanCoppel);
- Fitting Up (ICBC).
How Should I Adapt my Business Model?
If you are going through a change in your organizational structure or a digital transformation that involves the incorporation of information systems, there are three main areas to attend to in the process:
- Content. What functionalities does a system offer the user?
- Experience. How is the user interaction with the system?
- Platform. What are the processes and infrastructure that the system needs to fulfill its functionality?
Let’s analyze these three components with the example of Amazon, considering the customer as the end user. The Amazon platform offers customers the ability to purchase products online. But other very useful functionalities are also offered, such as reviews, ratings, recommendations, search filters, among others. The experience includes both the interaction with the website, as well as the business processes with which the client is in contact (customer service, FAQs, payment gateway, etc.). Amazon focuses, from its platform, on offering an excellent experience so that the customer can find the ideal product, at the ideal time and easily. Regarding the platform, beyond the UX/UI design, the management of product and stock information, customer data and all those business processes with which the customer does not interact is key.
How Do We Design Information Systems for Our Clients?
The elements that make up an information system must be fully understood in the development of the software product when the objective is that the client can have a satisfactory implementation. That is why at Huenei we focus on three key areas when planning a software development: Organization, Management, Technological Infrastructure.
- Organization. The structure of the client organization for which we are working is a fundamental input of any project. Understanding it allows us to understand priorities, roles of individuals, implicit needs of the system and areas or departments of the company that will be users of our development.
- Management. After understanding the organization itself, we examine the management structure of the organization and how users will need to use it. This allows us to anticipate user interactions prior to development.
- Technological Infrastructure. The technological infrastructure is made up of the hardware, software, databases and telecommunications networks necessary for the development of prototypes and final products. It is the technical instance of design, development and implementation that allows us to reach the final version of the developed product.
Once we understand the organizational structure and roles within a company, the management and usability needs, and the technological infrastructure necessary for the project, we can conceptualize the ideas and arrive at the perfect finished product for the identified needs. We invite you to learn about our step-by-step processes in our three Project modalities: Dedicated Teams, Staff Augmentation, and Turnkey Projects.