La Caja Seguros Mobile Hub.
Development of the Mobile Hub application, which allows policyholders to carry out a series of procedures and transactions, without having to go to a commercial office.
Industry: Insurance
Client: La Caja Seguros
Service: Agile Dedicated Teams.
Engagement Model: Dedicated Teams.
Technology: Ionic4
Background.
Founded in April 1915, La Caja Seguros is one of the country’s main insurers, with a market share of around 6%.
Challenges.
La Caja Seguros needed to catch up with the new habits of consumers, who prefer to carry out most of their transactions and requests for information through digital platforms, saving time by not having to go to a branch. At the same time, it needed to increase the accessibility of documents related to consumer insurance policies.
Business Goals.
Increase consumer satisfaction levels by offering an application that allows them to complete all transactions and procedures related to their policies without having to go to a commercial office.
Solution.
The Mobile Hub app was developed from scratch to replace the existing app. From the new application, a policyholder can: consult his/her policies, get current circulation permits, report claims, check the status of procedures and reported claims, make payments and contact operators through chat. For potential customers, it is possible to quote different insurance policies such as home and vehicle, check nearby branches, etc.
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Resultados.
Los clientes pudieron acceder a una nueva aplicación totalmente renovada, fácil de usar e intuitiva, con muchas más funcionalidades disponibles que la aplicación anterior. La aplicación fue desarrollada con un framework propio que utiliza componentes ya desarrollados, permitiendo agregar nuevas funcionalidades con menor esfuerzo y reutilizando componentes, asegurando además mantener la homogeneidad de las pantallas y asegurar la usabilidad de la aplicación.
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