The quality of products or services is now one of the primary requirements that any company must meet. In such a competitive market it is not enough just to produce and distribute mass products or services, the amount of sales depends on the acceptance by the customer, and this is in turn completely depends on the proposed quality.
But when we talk about software development, the concept of “quality” becomes a bit complex, this is because it cannot be compared to the quality of a traditional product since it has its own measurements and unique ways of determining its value.
While quality is the ability of a product or service to meet the needs of a user when it comes to software development the concept should be analyzed from a qualitative point of view.
At this point, there are at least two types of quality that can be evaluated: the design quality which refers to the distinctive features that designers specify for an item, and the quality of concordance, which focuses on how the specifications are performed during manufacturing. The quality of concordance will be high when the implementation is guided by the design and this results in a system that offers the best performance.
The quality of software refers to those characteristics that are characteristic of said program and that are seeking to control and ensure. Although unlike traditional products, the software does not degrade over time but does need to be updated. A product such as software may present errors or incidents, so it remains in constant development.
It is worth clarifying that a software is never certified, what receives a quality certificate are the procedures used for its development. Each of these procedures must be correct and follow standardization parameters such as ISO 9000, CMMI, Moprosoft, among others.
What is the ISO 9000 standard?
The ISO 9000 standard is one of the most recognized in the medium, it gives an account of a system that guarantees quality from a generic perspective, so it can be applied to any company regardless of the services or products it offers.
ISO 9000 has a certifier or auditor that evaluates internal processes to determine whether it complies fully with the regulations or not. If the results are positive, the certification that must be renewed from time to time is delivered through annual interviews where it is guaranteed that the quality match is maintained in accordance with this standard.
The measurement is used to assign numbers to real attributes, it can also be done by means of symbols, for this, it only requires a measurement model that includes an existing set of standards. When it comes to software development, a measure represents a quantitative indicator that can be derived from the extent, size, capacity, quantity, or size of some attribute of the software or its production process.
The measurement is nothing more than the result of the collection of one or more data. Based on this, the software metric relates these individual measures and manages to develop metrics that result in various indicators.
Indicator means a metric or a combination of them that provide information about the procedures for software development. The indicators provide data that allows software engineers to adjust the process or product so that it improves its quality.
It is clearly necessary to measure and control the complexity in software development, in order to have the ease of developing measurements of different internal attributes of the software. However, before generating and using certain software metrics it is important to ensure that they are capable of assisting in the evaluation of analysis and design models. They must also provide an indication of the complexity of the source code and procedural designs, and, finally, they should make the design of tests easier with better results.
Types of measures:
- Number of errors during a certain time.
- Incidents in the coding or design of a system, which causes the software to fail or not work properly.
- Size of a computer product (lines of code).
- Melting point metric (IBM): combines features it offers.
- Cost and effort analysis: COCOMO (Constructive Cost Model).
Software measurement utility:
- ISO 9126 Standard: is responsible for measuring the quality of software by decomposing attributes or qualities, so as not to have margins of error or interpretation.
- Functionality quality.
- Quality of responsiveness to external errors.
- Security grade attribute. It is not possible for quality to exist without a high degree of safety. It is the end-user who will indicate which attributes are the most important with regard to security.
What types of tests are performed to improve the quality of software?
The developers are almost exclusively responsible for unit tests, their importance is that without them, bugs or errors multiply without control. That is why this type of test is considered the main barrier against bugs in a system, in addition, they are also the basis of the Hyperlink Test. Among its advantages are its ability to expedite the process of changing parts of the code and reporting bugs more quickly, which greatly helps new developers who have just joined a project.
Some people argue that perfect design or good planning can fix many more errors and bugs than unit tests, however, this is not entirely true. Even if a software has the most advanced design, it cannot be guaranteed that it works without problems without the help of these tests or much more advanced tests.
In order to verify that the system is really working, it is necessary to use integration test. This type of test is responsible for joining the parts of the system and determining if they fit without incident. Together with the functional tests, they form the basis for behavior driven development. One of its main features is that they do not take into account fundamental elements such as the database, network requests or accesses, therefore they are not sufficient by themselves to check if the software behaves correctly.
The advantages of the integration tests are that they make the system reliable, being able to rely even on the parts protected by other tests because they will have the expected behavior when called by other elements. In addition, these tests serve as protection for developer teams so that the code of other elements does not cause unpleasant surprises.
The Gherkin language used in this type of tests allows to obtain a more complete documentation on how the system works, in this way it is possible to find more quickly and easily what is covered by the tests and what is not.
The functional tests go beyond the integration tests and consist of checking the system as a user would. A good example of this is the automation of graphic interfaces. It should be noted that they are the slowest type of tests and the ones that require the most maintenance.
However, they can offer valuable benefits such as protecting against failed interfaces and reducing processes when performing manual tests. They are used above all to configure and execute them in all environments where the software is distributed.
Its importance is that without this test, developers would have to test all interfaces manually, which is not too efficient.
Learn more about our Software Development methodologies here.